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All online stores in Spain require a physical address for delivery of goods. As a rule, it should be located in Spain. You make all purchases on your own, personally paying for them in online stores. We do not require a commission depending on the value of the goods. All you need to do is indicate your unique delivery address upon purchase. We will do the rest for you.

Each customer receives a unique delivery address. As soon as the goods arrive at the warehouse, the system automatically determines the customer at this address. After that, you will see your purchases in your account.

Yes, at the request of the client, we return the goods received to the warehouse no later than 14 calendar days after receipt. The cost of this service is 15.00€ and it must be paid by the customer on the invoice until the return. If the time limit is exceeded, the return of purchased goods is not made.

Yes, we share. All the goods you bought are displayed in your account in accordance with the documents attached to the purchase. You can form several packages by dividing your purchases. Please note that we do not share purchases by article, color, etc. For example, we cannot divide 10 identical T-shirts into 5 red t-shirts with the size “L” and 5 green ones with the size “M”. The request to treat this requirement with understanding, in order to avoid errors in a complete set.

As a rule, delivery at stores is paid, even within Spain. Depending on the amount of the order, the shipping cost is reduced or completely zeroed. This usually happens when the order amount is over 50,00 €, but it depends on each individual store. But if, nevertheless, a delivery fee in Spain is inevitable, then you need to focus on shipping costs from 5 € to 10 €.

You do not have to do anything. This is our job. The main criteria that affect the cost of delivery are the size and weight of the items. We cannot influence the weight of your purchases, but we calculate the parcel size automatically based on the size of your purchases. That is why you do not overpay for "air" in the boxes.

All shipments are calculated at the official tariffs of transport and postal companies. You can always check the cost of delivery on the official website of the Correos postal service.

Yes, you can add all products in one package. But you need to remember that transport companies have restrictions on weight (as a rule, this is not more than 30 kg) and on the size of parcels. In case of exceeding these indicators, our system will divide your package into two or more.

We have a single tariff for all our services. Each client is equally dear and valuable to us, therefore the cost of our services depends only on the weight of the parcel, since we also value the work of our employees and the time they spend on collecting parcels of greater volume and weight.

As soon as your purchased product arrives at the warehouse, it is displayed in your account. You will see the weight, size and value of the received purchases. Immediately after this, you can send these goods to form the package. You can form a parcel from an unlimited number of products. The parcel will be formed with optimal dimensions and weight to optimize the cost of departure.

After you have formed the package in your personal account, it is sent for packaging and then the transport company picks it up. Further, the transport company assigns the package a track number and it immediately appears in the status of the package in your account. You can constantly see where your package is.

Timing depends on the selected delivery rate and destination. All transport companies pay special attention to parcels that are sent at more expensive tariffs. The difference in delivery times may vary from one day to several weeks. On average, for delivery from Spain to the Russian Federation, Ukraine, Belarus should focus on a period of 2 to 4 weeks.

The package is delivered to the post office or by courier to your home address. It all depends on the type of delivery.

In any country, there are customs tariffs for receiving mail. Basically, they depend on the cost of the package and its weight. The cost of a parcel consists of the cost of the goods included in it. In case of requirements for payment of customs payments, you will need to first pay them and only after that you can get your package. You can find customs limits and duties for some countries here.

We are not a customs broker. We prepare all the necessary supporting documents and fill out a declaration to successfully pass the customs control of your parcel. We are not responsible for knowingly false information provided by the client. Therefore, we kindly ask you to provide reliable information about the recipient of the parcel, and also not to try to order goods from the categories prohibited for transportation to your address in Spain.

All parcels come either to the nearest post office of the Russian Federation, or by courier to your home address. It all depends on the type of delivery you choose.

Receipt of a parcel always requires an identity document of the recipient. If necessary, pay customs duties upon receipt, an additional Tax ID of the recipient may be required. That is why we ask you to accurately indicate in your personal account of the EnvioES service your personal data, as well as your full name, phone and email for communication and the full delivery address with an index.

Before receiving and signing the notice in the mail, carefully inspect the package. It should be intact, without signs of opening and obvious damage. If significant damage to the package is detected, it is necessary in the presence of the head of the post office to open the parcel and check the availability and quality of the goods enclosed in accordance with the attached invoice. If no problems are found, sign a notice. In case of violations, it is necessary to draw up an act with a list of comments and comments on violations. The same procedure applies when a courier receives a parcel at his home address.

If the customs limits are exceeded in terms of the value or weight of the parcel, payment of customs duties will be required before receipt. The customs duty can be paid by postal order at the post office upon receipt (4-5% commission for postal order). You can also pay in cash at the post office, but be sure to present the Tax ID and passport of the Russian Federation (10% commission). The easiest way is to pay the fee in the Russian Post mobile application. There is no commission for this method of payment. You can find out all the information about the need to pay the duty on the tracking page of your parcel on the Russian Post website or in the mobile application.

The shelf life of domestic and international parcels, EMS items, bulky mail, postal orders and written correspondence, as well as small packages is 30 days.

In case of technical errors, please let us know by e-mail: support@envioes.com or ask a question to our online operators. We will solve your problem promptly in the shortest possible time.

If you have ideas on how to improve our service or you can offer your services that will help us take better care of our customers, as well as if you have another commercial offer, just write to us at support@envioes.com. Do not be shy and do not be afraid to leave your contact information so that we can phone you and discuss everything as quickly as possible.

As in the case of questions and suggestions, we are pleased to answer all your questions through our online managers, as well as answer your questions at support@envioes.com. Please note that before writing questions to us you can familiarize yourself with all the information on the site. Perhaps after studying the site you can find the answer to your question without our help. Well, if you still didn’t succeed, be sure to contact!

In addition to the retail area of mail forwarding parcels, our company has work with legal entities with whom we work to supply large quantities of goods. In the retail sector, in the near future we plan to develop in other EU countries, primarily in Italy and Germany. We are also looking for partners to develop our service. Therefore, if you have a desire to manage your own mail forward business, we will be happy to talk with you and help you start your business based on our experience and our own software.

You can send all your questions, complaints, wishes and recommendations to a single box for support: support@envioes.com. All your letters, including complaints, will go directly to the head of the company and we will answer any questions and criticisms.